Freshdesk represents a customer support software solution designed to efficiently manage tickets, automate responses, and enhance overall customer interactions.

  

To commence automating processes, it is important to establish a secure connection with your Freshdesk instance. Comprehensive guidelines for authentication procedures can be found on the dedicated [Freshdesk authentication page](https://docs.uipath.com/integration-service/automation-cloud/latest/user-guide/uipath-freshworks-freshdesk-authentication).

  

This connector facilitates event integration through polling mechanisms. For detailed insights into the supported events, please refer to the [Freshdesk events page](https://docs.uipath.com/integration-service/automation-cloud/latest/user-guide/uipath-freshworks-freshdesk-events).

  

Leverage the established connection to enable [Freshdesk activities](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshdesk-about) within UiPath Studio, thereby optimizing workflow efficiency.

  

For further insights into the Freshdesk API functionalities, consult the comprehensive [Freshdesk API documentation](https://developers.freshdesk.com/api/).

  

**Note:** This connector is currently in its **preview** phase.

Freshdesk is a customer support software that helps manage tickets, automate responses, and streamline customer interactions

Revolutionize your customer service landscape with Freshdesk, the comprehensive support solution that redefines efficiency. By seamlessly managing tickets, enabling smart automation for rapid responses, and providing advanced tools for deeper customer engagement, Freshdesk equips your team to deliver unparalleled support experiences. Elevate your support strategy, accelerate resolution times, and build lasting customer relationships with Freshdesk's powerful platform. Automate your work with ease.

Optimize customer support with Freshdesk. Manage tickets, automate responses, and improve interactions effortlessly.

Freshdesk

Senior RPA Developer

The Freshdesk Activity package contains around 40 activities that allow you to perform various operations such as adding, deleting, updating, or getting (ADD, DELETE, UPDATE or GET) on different objects like: AGENTS,COMPANIES,CONTACTS,EMAIL MAILBOXES ,GROUPS, TICKETS.

The Freshdesk Activity package contains around 40 activities and 3 wizards that allow you to accelerate Freshdesk implementations

Freshdesk is a top-tier customer support software designed to help businesses efficiently manage tickets, automate responses and improve customer interactions.

### How It Works

To enable outbound automation between UiPath and Freshdesk, the activities establish an authenticated connection using the UiPath Connector for Freshdesk. Before you embark on building your first project, ensure you complete the steps outlined in the [Authentication Guide](https://docs.uipath.com/integration-service/automation-cloud/latest/user-guide/uipath-freshworks-freshdesk-authentication) from the connector documentation.

Once authenticated, the connection to your Freshdesk instance can be utilized across all activities within the package.

### Activities

- [Find Contacts](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshdesk-find-contacts) - Find contacts using email or name.
- [Find Company](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshdesk-find-company) - Find a company using its name.
- [Create Contact](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshdesk-create-contact) - Create a new contact.
- [Search Tickets](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshdesk-search-tickets) - Search tickets using a query.
- [Create Ticket](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshdesk-create-ticket) - Create a new ticket.
- [Update Ticket](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshdesk-update-ticket) - Update a ticket.
- [Find Agents by Name or Email](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshdesk-search-agent-by-name-or-email) - Find agents based on their email address or name.
- [List All Records](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshdesk-list-all-records) - List all records in Freshdesk.
- [Replace Record](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshdesk-replace-record) - Replace a record in Freshdesk.
- [Delete Record](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshdesk-delete-record) - Delete a record in Freshdesk.
- [Get Record](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshdesk-get-record) - Retrieve a record in Freshdesk.
- [Insert Record](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshdesk-insert-record) - Insert a new record in Freshdesk.

This package is compatible with **UiPath Studio versions 2023.10 and newer.**

Freshdesk enhances customer support with ticket management and automated responses. Integrate with UiPath for efficient automation.

	Listing	Apps	Downloads
	Activities for Freshdesk The Freshdesk Activity package contains around 40 activities and 3 wizards that allow you to accelerate Freshdesk implementations		444
	Freshdesk Activity Package Freshdesk enhances customer support with ticket management and automated responses. Integrate with UiPath for efficient automation.		<100

Freshdesk: Redefining Customer Service Efficiency

Freshdesk connector

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