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Freshdesk Activity Package
作成者: UiPath
0
アクティビティ
<100
要約
要約
Freshdesk enhances customer support with ticket management and automated responses. Integrate with UiPath for efficient automation.
概要
概要
Freshdesk is a top-tier customer support software designed to help businesses efficiently manage tickets, automate responses and improve customer interactions.
How It Works
To enable outbound automation between UiPath and Freshdesk, the activities establish an authenticated connection using the UiPath Connector for Freshdesk. Before you embark on building your first project, ensure you complete the steps outlined in the Authentication Guide from the connector documentation.
Once authenticated, the connection to your Freshdesk instance can be utilized across all activities within the package.
Activities
- Find Contacts - Find contacts using email or name.
- Find Company - Find a company using its name.
- Create Contact - Create a new contact.
- Search Tickets - Search tickets using a query.
- Create Ticket - Create a new ticket.
- Update Ticket - Update a ticket.
- Find Agents by Name or Email - Find agents based on their email address or name.
- List All Records - List all records in Freshdesk.
- Replace Record - Replace a record in Freshdesk.
- Delete Record - Delete a record in Freshdesk.
- Get Record - Retrieve a record in Freshdesk.
- Insert Record - Insert a new record in Freshdesk.
This package is compatible with UiPath Studio versions 2023.10 and newer.
機能
機能
- Create Contact
- Search Tickets
- Replace Record
- Find Agents by Name or Email
- Ticket Updated
- Insert Record
- List All Records
- Find Contacts
- Get Record
- Wait for an Event on Freshdesk and Resume
- Find Company
- Delete Record
- Ticket Raised
- Record Created
- Record Updated
- Freshdesk HTTP Request
- Update Ticket
- Create Ticket
その他の情報
その他の情報
依存関係
None
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