ITSM Asset Management

Automated hardware and consumable requisition processes

Typical asset management IT service management (ITSM) workflows are prone to errors and complexity resulting in manual processes, ITSM inefficiencies, and poor end user experiences. Automating these processes offers an improved way to achieve ITSM productivity, CSAT, and an improved IT employee experience.

This ITSM Solution Accelerator for asset management provides a starting point for scalable asset management automation. Quickly automate your complex and ever expanding technology stack with an easily integrated solution that has the flexibility to tie directly into the asset management flow, whether ServiceNow, Coupa, legacy or bespoke systems, or anything in between.

Asset management workflow benefits:

• Automates procurement approvals and order fulfillment, making requisition workflows simpler, shorter, and less costly.
• Improved stakeholder experiences (IT department employees and end users)​.
• Simplifies requisition workflows and speeds up fulfillment using proven and best-practice framework for ServiceNow and Coupa ticket resolution.
• Includes internal checks which increase inventory visibility helping procurement and IT to control overall procurement spend.

This Solution Accelerator processes an asset management transaction in this progression:

1. Allows manager to choose the most suitable resources for end users.
2. Checks budget, current inventory, and future inventory.
3. Creates complex requests as required (multiple items and/or multiple suppliers).
4. Matches assets from two different systems (e.g., ServiceNow, Coupa).
5. Works with any type of physical asset request.

• Small & well-delimited processes that are focused on a specific task
• Clear separation between the logic layer & application layer
• Easily customizable based on unique business needs
• Reusable component libraries like ServiceNow & Coupa for specific applications including but not limited to: API connection to Coupa to execute create, read, update, & delete operations on Coupa objects, ServiceNow connector for extracting incidents & updating incident status