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Studio WebStudio Web テンプレートNotify me on Gmail when a high priority incident is created in ServiceNow
Studio WebStudio Web テンプレートNotify me on Gmail when a high priority incident is created in ServiceNow
Notify me on Gmail when a high priority incident is created in ServiceNow
作成者: Internal Labs
0
Studio Web テンプレート
<100
要約
要約
Receive an email notification via Gmail when a high priority incident is created in ServiceNow, assign it to the corresponding department and notify the customer once the incident is resolved.
概要
概要
Automate High-Priority Incident Notifications: Integrating ServiceNow with Gmail for Enhanced Incident Management
This template automates the process of receiving Gmail notifications whenever a high-priority incident is generated within the ServiceNow environment. This way, users can stay informed about critical incidents as they arise in ServiceNow.
Additionally, the automation:
- handles the assignment of these incidents to their relevant departments.
- further notifies customers once the issues are successfully addressed.
By automating this process, you can increase your operational fluidity and promote effective incident management in areas like:
- IT Incident Management
- Customer Support
- SLA Adherence
機能
機能
Key Features
- Immediate Gmail notifications can enable teams to take swift action on high-priority incidents, reducing potential downtimes.
- Proactive communication with customers about incident status and resolution can increase their experience and satisfaction.
- Automated notifications aid in meeting SLA commitments.
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