Zendesk Activity Package

Zendesk is a cloud-based help desk solution offering customizable tools and integrations. With UiPath, automate record and file management using the Zendesk activity package and UiPath Connector.

Zendesk is a leading cloud-based help desk management platform designed to improve your customer service operations. It provides a suite of customizable tools to create a comprehensive customer service portal, knowledge base and online community. Key features include a fully customizable front-end portal, live chat capabilities and integrations with popular applications like Salesforce and Google Analytics. Zendesk equips you to manage incidents, priorities, statuses and users across multiple help desk elements.

The Zendesk activity package enhances your UiPath automation capabilities by enabling your robot(s) to efficiently manage records and files. With this package, you can perform essential tasks such as retrieving, updating, inserting, listing and deleting records, as well as uploading files.

How It Works

To enable outbound automation between UiPath and Zendesk, the activities use the UiPath Connector for Zendesk to establish an authenticated connection. Before you start building your automation projects, ensure you follow the steps outlined in the Authentication Guide from the connector documentation to set up your connection properly.

Activities

• Upload Attachment - Uploads a file to Zendesk.
• Create Group - Creates a group in Zendesk.
• Update Group - Updates a group in Zendesk.
• Delete record - Deletes a record in Zendesk.
• Get record - Retrieves a record in Zendesk.
• Insert record - Inserts a record in Zendesk.
• List all records - Lists all the record of an object in Zendesk.
• Update record - Replaces a record in Zendesk.
• Search - Search for a group, a user, a ticket, or an organization.
• Search Users - Search users based on email, name, phone number and other additional criteria.
• Search Tickets - Start typing the name of the organization to find it in the available dropdown list.
• Add Comment - Adds a basic comment to a ticket in Zendesk.
• Create Ticket - Creates a ticket in Zendesk.
• List all Ticket Comments - Retrieves the list of all comments on a ticket in Zendesk.
• Update Ticket - Updates a ticket record in Zendesk.
• Create User - Creates a user record in Zendesk.
• Update User - Updates an existing user record in Zendesk.

• Zendesk HTTP Request
• Organization Created
• Delete Record
• Ticket Created
• Search Users
• User Created
• List All Ticket Comments
• Create Ticket
• Update Record
• Insert Record
• Get Record
• Ticket Updated
• Record Created
• Record Updated
• Create User
• Update Ticket
• Update Group
• Search Tickets
• Add Comment
• List All Records
• Search
• Create Group
• Update User
• User Suspended
• Group Created
• Upload Attachment
• Wait for an Event on Zendesk and Resume