Automate Customer Service

Automate Customer Service

by Feat Systems Inc.



Partner Solution

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A first of its kind nearly real-time intelligent customer service system



IRIS - "Intelligent Customer Query Response System" - is a revolutionary solution that stands out as the pioneer in providing customers a seamless, almost real-time omnichannel experience. It has been designed with a 'customer-first' mentality, prioritizing intelligence and exceptional customer service.

One of IRIS's unique qualities is its agility and resilience, which enables it to transform the entire customer support journey. From the initial customer interaction to back-office processing and response, IRIS seamlessly integrates all customer touchpoints, streamlining the support process for both customers and support agents.

IRIS's cutting-edge features enable it to anticipate and resolve customer queries with exceptional speed and accuracy, making it a game-changer in the industry. Its advanced intelligence capabilities enable it to learn and adapt to customer preferences and patterns, providing a personalized experience for each customer.

IRIS sets the standard for next-generation customer support technology, providing a truly revolutionary experience that's second to none.



  • Omni-Channel Support: Email, Social Media Platforms, Web-Forms, and Chat-bots to maximize self-service mechanisms.
  • AI-Matrix: Communications Mining, Intent and Sentiment Analysis, NPS (Net Promoter Score), CSAT Analysis concerning business upselling or churn.
  • Robotics: Automate manual, repetitive, and rule-based activities for faster resolutions.
  • Orchestrate Function: Monitor and Govern PEOPLE, PROCESS & PROGRAMS (APPLICATIONS/SOFTWARES).
  • Re-invent Operations: Actionable Insights of business function orchestration (i.e. customer service function) can help re-invent business function and make it future-ready.

Additional Information

Additional Information


  1. UiPath
    • Communication Mining for classifying incoming communications like email, social media, etc. concerning intent and sentiment analysis.
    • UiPath Unattended Robot - To Process Rule-based communications with back-end systems.
    • UiPath Specialised AI Models - To Generate AI-based response.
    • UiPath Integration Service - To Integrate third-party API for processing part.
  2. BPMN.IO
  3. Java
  4. Javascript
  5. NODE.JS


Feat Systems Inc.

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June 3, 2024


Partner Solution Verified


Phone: +1 (626) 842-1792



1. Customer Engagement: 1 Week 2. Business Data Analysis & Process Discovery: 2-10 Weeks 3) Deployment (within week’s time) IRIS Setup & Data Mappings: 1-3 weeks Low complex Query/Process: 1-2 weeks/Process Medium complex Query/Process : 3-4 weeks/Process High complex Query/Process: 5-8 weeks/Process


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