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Automated Customer Complaint Ticket Generation

Automated Customer Complaint Ticket Generation

by Novigo Solutions

2

Solution

Downloads

59

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Summary

Summary

The Process takes input from the user and updates the data into an Excel sheet (database) and Google forms, and sends a confirmation mail to the user

Overview

Overview

Automated Customer Complaint Ticket Generation Process makes the employee's job of data entry into multiple CRM systems faster and has an improved quality.

The process helps to fetch the previous complaint details of the given customer ID.

The employee can input the details to solve the complaint as to what is the solution recommended and as to the time it takes to solve it.

The employees can also edit or update the changes made with confirmation messages, so as to confirm the change of data.

The Error Handling is also ensured when the user enters an irrelevant data that cannot be processed.

Features

Features

Helps to generate tickets on customer complaints faster and on the fly. Helps to update multiple CRM systems after the complaint has been registered.

Additional Information

Additional Information

Dependencies

UiPath.Credentials.Activities UiPath.Database.Activities UiPath.Excel.Activities UiPath.Form.Activities UiPath.Mail.Activities UiPath.System.Activities UiPath.UIAutomation.Activities

Code Language

Visual Basic

Publisher

Novigo Solutions

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Trusted Source

License & Privacy

BSD

Privacy Terms

Technical

Version

1.0.0

Updated

Jun 4, 2020

Works with

Studio: 21.10 - 22.10

Certification

Gold Certified

Support

Email: arpan.bangera@ext.novigosolutions.com

Link: https://www.novigosolutions.com/

Business Hours: Mon-Fri 9 AM to 6 PM IST; Response time: 1 business day (24 hours); Resolution time: 15 days

Resources

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