MarketplaceStudioSolutionCognitive Email Organizer

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Cognitive Email Organizer

Cognitive Email Organizer

by Internal Labs

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Solution

Downloads

132

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Summary

Summary

Solution for organizing incoming emails according to the sentiment of the message.

Overview

Overview

In many companies, incoming emails are treated in a First In First Out (FIFO) manner.

This methodology fails to consider the sentiment of the sender giving equal priority both to urgent needs and information requests.

It is proven that someone who sends a negative message is less whiling to wait a longer period for an answer than someone which has a neutral or positive record.

By analyzing the sentiment of the message within the email your organization will be able to prioritize the email treatment process, giving higher priority to the ones with the most negative sentiment. Thus increasing the customer/vendor satisfaction and overall NPS score.

This Cognitive Email Organizer is an Out of the Box Solution that allows you to organize your emails according to the sentiment of the message from moment one.

It uses a combination of UiPath native email reading activities together with Google Text Analytics to deliver an accurate sentiment interpretation independently of the language.

To start using the robot you will only need to fill in the following configurations on the config file:

  • Google API Key - Google API Key. (More information about UiPath google text analytics activity can be found here)
  • Email Account - Outlook Email account where the robot will read the emails
  • Negative Sentiment Threshold - Minimum value to be considered a negative sentiment (from -1 to 0)
  • Positive Sentiment Threshold - Minimum value to be considered a positive sentiment (from 0 to 1)
  • Destiny Inboxes : Where to Move High, Medium and Low Priority Emails

Features

Features

Higher Customer/Vendor Satisfaction. Higher NPS.

Additional Information

Additional Information

Dependencies

UiPath.UIAutomation.Activities UiPath.System.Activities UiPath.Excel.Activities UiPath.Mail.Activities UiPath.Cognitive.Activities UiPath.WebAPI.Activities

Code Language

Visual Basic

Publisher

Internal Labs

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License & Privacy

License Agreement

Privacy Terms

Technical

Version

1.0

Updated

February 18, 2020

Works with

Studio: 18.4 - 22.10

Certification

Silver Certified

Application

Google Cloud

Support

UiPath Community Support

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