Re:infer is a communications intelligence platform that uses state-of-the-art machine learning technology to help businesses cut costs and drive revenue. We use natural language processing to streamline business processes and elevate customer service. Our platform is a zero code environment, so you don’t have to be technical to use it, and our model is quick and easy to train and customize in order to extract the exact insights you care about. Reinfer can understand intents, themes, sentiment, and entities across every communication channel from chats to calls to emails.

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Re:infer's Communications Intelligence platform gives business users the capability to automatically analyse and interpret the unstructured communications data within their organisation (emails, calls, notes, chats, tickets, etc.).

With Re:infer’s automated understanding, organisations can uncover all the manual, inefficient and broken processes transacted in communications. Deploying this capability at scale enables a rapid and low cost means to identify the greatest opportunities for digital transformation and automation.

Converting this unstructured data into structured data means UiPath software robots can understand and act on this data. 

The integration with UiPath massively increases the scope of automation. 

Make communications (email, chat, calls) structured, actionable data - for analytics and automation.

Communications Mining and Automation

Communications Mining and Automation