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CX Companion 2.0
by Internal Labs
0
Studio Web Template
<100
Summary
Summary
A productivity tool designed for viewing and launching automations, apps, and AI agents. For detailed installation and configuration instructions, including mock processes, apps, and agents, please refer to the CX Companion template in the product documentation.
Overview
Overview
CX Companion is a productivity tool built as an Apps in Studio Web template, that enables contact center representatives to view, run, and track automations, apps, and agents based on the context of incoming calls or requests. CX Companion can be embedded in Salesforce (supported out of the box) or any other third-party systems using OOTB JS SDK, or can be used standalone.
By integrating customer support workflows with CRM systems, CX Companion allows CSRs to have seamless access to the customer data, case history, and related automations.
Features
Features
- Built with Studio Web Apps Template Available as a Apps in Studio Web template, offering full customizability and extensibility to fit specific business needs.
- Flexible Deployment Options Supports multiple form factors- embed directly within agent desktops or run as a standalone application.
- Out-of-the-Box Salesforce Integration Comes with prebuilt integration for seamless deployment within Salesforce environments using the UiPath Salesforce plugin.
- Customer 360 Provides a single interface that retrieves and displays 360-degree customer data, using the contextual data required for automations.
- Action Launch Capabilities Supports launching attended and unattended automations, apps, and AI agents built on the UiPath platform - directly from within the customer representative’s workspace.
- Execution Visibility Delivers clear visibility into the start and completion of automations, Apps, and AI agents, helping customer support reps track the execution outputs.
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