Culture is a difficult thing to create and maintain. At the scale of your business, how do you know that your customer service representatives are not offending customers? That your community message boards are encouraging healthy discussion? That your developers are not inserting inappropriate comments into your codebase. Or perhaps your customers are so frustrated that they are resorting to four-letter words.
Digital Reasoning teaches machines to analyze human communications like an expert would, at a scale and speed experts cannot operate.
Our inappropriate language detector is one of dozens of machine-learned models we’ve built. Simply pass in a sentence or an entire communication, and we’ll scale for uncouth communication.
Excessive swearing and angry sentiment
Derogatory remarks and insults
Discriminatory statements and expression of any kind; for instance, gender and racial slurs
Hateful language with harsh intent, either directly to or about a person