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Freshdesk
by UiPath
0
Integration Service Connector
<100
Summary
Summary
Freshdesk is a customer support software that helps manage tickets, automate responses, and streamline customer interactions
Overview
Overview
Freshdesk represents a customer support software solution designed to efficiently manage tickets, automate responses, and enhance overall customer interactions.
To commence automating processes, it is important to establish a secure connection with your Freshdesk instance. Comprehensive guidelines for authentication procedures can be found on the dedicated Freshdesk authentication page.
This connector facilitates event integration through polling mechanisms. For detailed insights into the supported events, please refer to the Freshdesk events page.
Leverage the established connection to enable Freshdesk activities within UiPath Studio, thereby optimizing workflow efficiency.
For further insights into the Freshdesk API functionalities, consult the comprehensive Freshdesk API documentation.
Note: This connector is currently in its preview phase.
Features
Features
The integration of Freshdesk with UiPath empowers businesses to automate and optimize their customer support processes, leading to greater efficiency, accuracy, and customer satisfaction.
- Streamlined Customer Support Processes: Utilize Freshdesk's cutting-edge ticket management system to streamline customer support workflows. With the UiPath integration, automate repetitive tasks including ticket assignment, categorization, and prioritization, guided by predefined rules or advanced machine learning algorithms.
- Automated Customer Interaction Handling: Harness the power of Freshdesk's automation capabilities coupled with UiPath to automate customer interactions across diverse channels such as email, chat, and social media platforms.
- Enhanced Data Accuracy and Reporting: Seamlessly extract pertinent data from customer tickets, conduct rigorous data validation checks, and promptly update information for enhanced accuracy and insightful reporting.
Technical
Updated
February 24, 2024Application
Collections
Support
Link: https://www.uipath.com/company/contact-us/contact-technical-supportUiPath Standard Support, see your Service Agreement.
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