MarketplaceStudioActivityIBM Watson Empathy Pack

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IBM Watson Empathy Pack

IBM Watson Empathy Pack

by Internal Labs

1

Activity

Downloads

5.6k

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Summary

Summary

Harness the brilliance of IBM Watson to give your robots a more human side

Overview

Overview

This activity set has 3 components:

1. Analyze General Tone: Study the emotion in written communications like emails, reviews, transcripts and predict whether the author is:

  • Happy
  • Sad
  • Angry
  • Fearful
  • Analytical
  • Confident
  • or Tentative.

2. Analyze Customer Engagement: Monitor conversations between a call center agent and a customer in order to ensure agent decorum and customer satisfaction. Identify these emotions in any conversation:

  • Sad
  • Frustrated
  • Satisfied
  • Excited
  • Polite
  • Impolite
  • Sympathetic

3. Personality Insights: Reveal--from potentially noisy digital communications such as email, texts, and social media posts--a complete profile of the author that contains:

  • Personality Traits
  • Values
  • Needs
  • Consumption Preferences
  • Daily Behaviors

Click here for documentation on the activities.

Features

Features

Social listening and audience monitoring - Monitor social media to know in real time what your customers think of your brand. Personalized marketing - Target the right audiences with personalized marketing. Chat bots - Give robotic agents a bit of soul and enable them to respond more warmly to clients. Customer-engagement monitoring and quality assurance - Monitor customer engagements in order to detect contention or dissatisfaction and know which agents may require more training.

Additional Information

Additional Information

Dependencies

Newtonsoft.Json >=10.0.2

Code Language

Visual Basic

Runtime

Windows Legacy (.Net Framework 4.6.1)

Publisher

Internal Labs

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License & Privacy

License Agreement

Privacy Terms

Technical

Version

0.2

Updated

February 18, 2020

Works with

Studio: 21.10 - 22.10

Certification

Silver Certified

Application

Support

UiPath Community Support

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