The solution performs the steps for checking refund eligibility and approves it for payment release post amount validation. Leveraging the integration with Airline’s PSS APIs the solution also performs calculations as per the defined business rules.
A time consuming repeatable yet essential pre-requisite task of opening / closing flight is also automated.
For any fall outs in the RPA automated process that require human intervention, exceptional scenarios are recorded and notified to be managed manually.
The solution is scalable and can be trained for complex scenarios which can eventually do 90 or 95 % of the work with very few exceptions to be dealt by human.