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Incident Management App Template for Jira

Incident Management App Template for Jira

by UiPath

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Process Mining App Template

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Summary

Summary


Overview

Overview

UiPath Process Mining

UiPath Process Mining offers out-of-the-box app templates for several processes and source systems that you can use as the starting point for creating your process apps.
Process Mining uses the digital footprints left behind in your systems and applications to show you everything that happens in your processes, and we mean everything! You can customize these OOB Process Mining app templates to your business needs and publish them with a set of dashboards and KPIs to enable business users to monitor and analyze the processes in detail.

Incident Asset Management Process

The Incident-Management process is the end-to-end process related to issue tracking; from the moment the issue is reported until its solution. The process takes several steps from opening new issues, assigning them to correct users, working on them, to resolving and closing issues. In some cases, some time can be spent on pending status (usually related to a requisition for further information needed to resolve an issue) or waiting for approval status. Also, reassignments for the different users may occur during the process depending if the first assignment was correct, if the user assigned is actually the best option for resolving any specific issue or if the issue needs attention from multiple users during its resolution.

With the Jira-Incident-Management app template, you can load raw input data from Jira for the Jira Incident-Management process, extracted to either Snowflake or SQL Server using CData Sync. The raw input data is transformed through a series of transformations that take place via dbt (data build tool) and produce the required input data used in Process Mining process apps.

Jira is a powerful project management and issue tracking tool that offers numerous benefits, including:
  • Robust project management capabilities, supporting agile methodologies.
  • Facilitation of collaboration and transparent communication among team members.
  • High degree of customization to adapt to different team workflows and processes.
  • Seamless integration with other tools, expanding its functionality.
  • Comprehensive reporting and analytics features for data-driven decision-making.
  • Scalability to accommodate projects of varying sizes and complexities.

Features

Features

  • Unlock complete transparency over Incident Management processes on Jira.
  • Discover potential process improvement opportunities to achieve maximum efficiency.
  • Identify the best areas for automation that will deliver most results.
  • Continuously monitor your Incident Management process to drive business impact.

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