The downloadable skill and ML model which was developed by Roboyo in cooperation with DatasparQ will provide a good base level of performance for emails/text in one language (English or German).
The model needs to be trained before first use and the “buckets” the model must use to classify the given emails/texts need to be clear and supplied in the training set. After the deployment the skill can be used directly in UiPath Studio to classify any text supplied as a string - no fiddling around with JSON or REST calls needed!
The model gives back a confidence score based on which you can decide on how to proceed with the classification. Is the confidence too low? Send it to the action center and let a human classify the correct bucket and feed the results back for retraining the model!
This model is a great starting point for using AI Center to sort and classify text directly out of the Studio and then through your robots with ease! However, we understand that real-world use cases are often more complicated. Emails come in different languages and may require mapping to hierarchical classifications. Additionally, the measure of success for a classifier will vary across different use cases.
If you have further needs for this model, please get in touch with us by opening a question on this listing page and we will get back to you!