IRIS

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Summary

A first of its kind nearly real-time omnichannel “Intelligent Customer Query Response System” designed with important attributes of intelligence as well as better customer service in mind.

Overview

Businesses are always searching for new ways to improve their customer services.

Businesses that want to stay ahead in competitive markets must start by listening to those who know where the bottlenecks are; their customers. Hear the voice of your customer at the center stage of digital transformation with IRIS.

A first of its kind nearly real-time omnichannel “Intelligent Customer Query Response System” designed with “customer first mentality” and important attributes of intelligence as well as better customer service in mind.

IRIS is agile & resilient in nature, transforming full customer support desk journeys starting from customer interactions to back-office processing to the response.

IRIS is always keeping customers at the center stage of digital transformation and grow businesses indirectly.

Benefits

Published: 14 Oct 2020 | Updated: 15 Oct 2020

Feat Systems Private Limited

Trusted Source

Runtime

.NET Framework

Customer Service Request Classification for Banks…

Solution

Streamline your Customer Service function through AI powered auto classification and routing of customer requests…

Supported by Publisher

Xebia - Customer Service Mail Classification for Banks…

Solution

There is a number of important mails which are sent by customers to banks on a daily basis regarding their queries and issues, so it becomes very difficult for banks to classify the emails according to the queries. This solution which will classify the customer emails accordingly.…