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ITSM Asset Management

ITSM Asset Management

by UiPath

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0

Accelerator

Downloads

27

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Summary

Summary

Automated hardware and consumable requisition processes

Overview

Overview

Typical asset management IT service management (ITSM) workflows are prone to errors and complexity resulting in manual processes, ITSM inefficiencies, and poor end user experiences. Automating these processes offers an improved way to achieve ITSM productivity, CSAT, and an improved IT employee experience.

This ITSM Solution Accelerator for asset management provides a starting point for scalable asset management automation. Quickly automate your complex and ever-expanding technology stack with an easily integrated solution that has the flexibility to tie directly into the asset management flow, whether ServiceNow, Coupa, legacy or bespoke systems, or anything in between.

Asset management workflow benefits:

  • Automates procurement approvals and order fulfillment, making requisition workflows simpler, shorter, and less costly.
  • Improved stakeholder experiences (IT department employees and end users)​.
  • Simplifies requisition workflows and speeds up fulfillment using proven and best-practice framework for ServiceNow and Coupa ticket resolution.
  • Includes internal checks which increase inventory visibility helping procurement and IT to control overall procurement spend.

This Solution Accelerator processes an asset management transaction in this progression:

  1. Allows manager to choose the most suitable resources for end users.
  2. Checks budget, current inventory, and future inventory.
  3. Creates complex requests as required (multiple items and/or multiple suppliers).
  4. Matches assets from two different systems (e.g., ServiceNow, Coupa).
  5. Works with any type of physical asset request.

Features

Features

  • Small & well-delimited processes that are focused on a specific task
  • Clear separation between the logic layer & application layer
  • Easily customizable based on unique business needs
  • Reusable component libraries like ServiceNow & Coupa for specific applications including but not limited to: API connection to Coupa to execute create, read, update, & delete operations on Coupa objects, ServiceNow connector for extracting incidents & updating incident status

Additional Information

Additional Information

Dependencies

UiPath.System.Activities 22.4+ UiPath.UIAutomation.Activities 22.4+ UiPath.ServiceNow.Activities 1.3.3+ UiPath.MicrosoftOffice365.Activities 1.14.1 + UiPath.DataService.Activities: 21.10 +

Code Language

Visual Basic

Runtime

Windows (.Net 5.0 or higher)

Publisher

UiPath

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Trusted Source

License & Privacy

License Agreement

Privacy Terms

Technical

Version

1.0.0

Updated

Jul 4, 2023

Works with

Studio: 22.4+

Certification

Gold Certified

Application

CoupaServiceNow

Support

Email: solution-accelerators-support@uipath.com

Link: https://marketplace.uipath.com/contact-us

Support on Demand is available only to UiPath Enterprise customers. To access this type of support, you need to have an active UiPath license. More details are available here: https://docs.uipath.com/marketplace/automation-cloud/latest/user-guide/support-on-demand. Note: Marketplace Support On Demand is not subject to a response SLA, but one should expect a response within two business days.

Resources

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