Monitor and manage your robotic process automation bots and the underlying UiPath platform to maintain a stable system environment and address any technical issues as they arise.
If you're a UiPath customer, you're likely using the RPA platform as a prominent automation tool in your digital transformation journey. Any reason why your bots aren’t running at optimal performance could have a detrimental impact to the success of your journey.
Smartbridge’s 20 years of experience in managed services for core business systems is the expertise you need to maintain a healthy environment, regardless of whether or not Smartbridge developed and deployed the bots.
Maintenance and Support services provided through a Smartbridge Managed Services contract consist of a scope of work, deliverables and staffing that fits your unique needs.
A sampling of the scope of work includes:
Smartbridge will provide managed services support during standard coverage windows as agreed upon. The service windows (day of week and time of day) will be defined for coverage types of Emergency/Critical Support, Normal Support, Scheduled Activities, and Overnight Monitoring.
Staffing can be comprised of a mix of onshore and offshore support, with team leads and a US-based account manager.
Request a meeting to customize your specific managed services needs!
Skills / Expertise
Skills / Expertise
Smartbridge is a UiPath Certified Professional Services Certification (USN) partner.
We provide managed services to companies mid-to-enterprise sized, and all across the US. Our UiPath professional services are complimented by our full range of services, including data, analytics, systems integration and modernization, AI & ML.
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CreatedJun 28, 2023
Service Provider Verified
Phone: +1 (713) 360-2500
Email: firstname.lastname@example.orgLink: https://smartbridge.com/automation/contact/
Urgent product issues: 48 hours High priority product issue: 3 - 5 days, Monday through Friday 8am-5pm CST Medium priority product issue: 7 - 14 days, Monday through Friday 8am-5pm CST Low priority product issue: 15+ days, Monday through Friday 8am-5pm CST