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Notify me on Gmail when a high priority incident is created in ServiceNow

Notify me on Gmail when a high priority incident is created in ServiceNow

by Internal Labs

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0

Studio Web Template

Runs

15

Summary

Summary

Receive an email notification via Gmail when a high priority incident is created in ServiceNow, assign it to the corresponding department and notify the customer once the incident is resolved.

Overview

Overview

Automate High-Priority Incident Notifications: Integrating ServiceNow with Gmail for Enhanced Incident Management

This template automates the process of receiving Gmail notifications whenever a high-priority incident is generated within the ServiceNow environment. This way, users can stay informed about critical incidents as they arise in ServiceNow.

Additionally, the automation:

  • handles the assignment of these incidents to their relevant departments.
  • further notifies customers once the issues are successfully addressed.

By automating this process, you can increase your operational fluidity and promote effective incident management in areas like:

  • IT Incident Management
  • Customer Support
  • SLA Adherence

Features

Features

Key Features

  • Immediate Gmail notifications can enable teams to take swift action on high-priority incidents, reducing potential downtimes.
  • Proactive communication with customers about incident status and resolution can increase their experience and satisfaction.
  • Automated notifications aid in meeting SLA commitments.

Publisher

Internal Labs

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License & Privacy

License Agreement

Privacy Terms

Technical

Updated

Aug 7, 2023

Application

Google GmailServiceNow

Support

UiPath Community Support

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