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ITSM User Provisioning

ITSM User Provisioning

by UiPath

1

Accelerator

Downloads

269

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Summary

Summary

A user provisioning and authorization management solution accelerator which integrates with every back end, helping to break through the complexity of a heterogeneous tech stack.

Overview

Overview

What is a UiPath accelerator?

UiPath use case accelerators are automation frameworks which are custom-built for specific use cases. These frameworks use best practices and pre-built components which can be modified, expanded, and customized based on the needs of each specific use case and customer, enabling faster time to value for your automation programs.

Note: Accelerators are not plug-and-play solutions. The accelerator package codebase contains reusable components that interact with specific systems (e.g., AD, ServiceNow, SAP). These components are meant to be used as a starting point / example for how such components should be built in an actual implementation.

ITSM User Provisioning Solution Accelerator

The average IT team manages hundreds of identity and access management tickets per week—and user demand continues to grow. It’s tough for IT leaders to automate this large volume of simple tasks due to the complexity of their tech stack and high number of backend applications, even with modern platforms like ServiceNow.

UiPath has created an ITSM identity and access management (IAM) IT process accelerator for user provisioning that provides a starting point for scalable access management automation. Quickly automate your complex and ever-expanding technology stack with an easily integrated provisioning solution that has the flexibility to tie directly into the user request workflow, whether for SAP or Active Directory, or anything in between.

The code in this solution accelerator package processes a user management transaction in this progression:

  1. Retrieves access requests from an ITSM application
  2. Routes approval flows for access requests
  3. Performs updates against targeted systems
  4. Updates the status of the access request in the ITSM application

Features

Features

  • Small and well-delimited processes that are focused on a specific task
  • Clear separation between the logic layer and application layer
  • Easily customizable based on unique business needs
  • Reusable component libraries for specific applications including but not limited to: SAP S/4 HANA components for creating users and assigning roles to users, ServiceNow components for extracting incidents and updating incident status
  • Contains a UiPath Data Service schema for entities that can store process data

Additional Information

Additional Information

Dependencies

- UiPath.System.Activities 22.4+ - UiPath.UIAutomation.Activities 22.4+ - UiPath.ActiveDirectoryDomainServices.Activities 1.3.3 + - UiPath.Jira.Activities 2.4.0 + - UiPath.ServiceNow.Activities 1.3.3+ UiPath.MicrosoftOffice365.Activities 1.14.1 + - UiPath.DataService.Activities: 21.10 +

Code Language

Visual Basic

Runtime

Windows (.Net 5.0 or higher)

Publisher

UiPath

Visit publisher's page

Trusted Source

License & Privacy

License Agreement

Privacy Terms

Technical

Version

1.0.1

Updated

Mar 18, 2024

Works with

Studio: 22.4 - 22.10

Certification

Gold Certified

Application

ServiceNow

Support

Email: solution-accelerators-support@uipath.com

Link: https://marketplace.uipath.com/contact-us

Support on Demand is available only to UiPath Enterprise customers. To access this type of support, you need to have an active UiPath license. More details are available here: https://docs.uipath.com/marketplace/automation-cloud/latest/user-guide/support-on-demand. Note: Marketplace Support On Demand is not subject to a response SLA, but one should expect a response within two business days.

Resources

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