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Sopra Steria Get CRM Incidents (API)

Sopra Steria Get CRM Incidents (API)

by Sopra Steria Ltd.

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Snippet

Downloads

6

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Summary

Summary

This snippet get incidents from CRM using API's for calls raised in CRM for a queue.

Overview

Overview

The snippet includes one XAML file - Get Incidents. It takes as input the Authorized Tokens, URL end point, Queue Name and HTTP Timeout. It returns the output as an incident table which can be used further in programs where an incident needs to be worked upon. The incident table returned data for incident ID and ticket number present in the CRM.

The snippet is designed without hard coding and the code is dynamic, it requires only input parameters so that it can run without any issues.

The above design of XAML code was done to meet the requirements where different processes need to use incidents present in CRM for a queue.

This will achieve the objective of getting data from CRM using API's without doing any front end screen navigation.

Features

Features

It helps return incident ID & ticket number present in the CRM for a queue using valid tokens, as tokens are valid for a few minutes. So this XAML file can be called whenever a new incident is created on CRM for a queue. As no front end application is used for navigation, the response of the XAML is very fast.

Additional Information

Additional Information

Dependencies

It is depended only on UiPath Web API activities

Code Language

Visual Basic

Publisher

Sopra Steria Ltd.

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Trusted Source

License & Privacy

Apache

Privacy Terms

Technical

Version

1.0.1

Updated

Apr 19, 2021

Works with

Studio: 20.10 - 22.10

Certification

Silver Certified

Support

Phone: 9899245732

Email: amit.agrawal@soprasteria.com

Support will be granted from Monday to Friday from 9:00 AM to 4 PM BST. The response will be done in 1 day and resolution will be done in 1 week.

Resources

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