MarketplaceListingsSnippetSopra Steria Get CRM Incidents (API)

Sopra Steria Get CRM Incidents (API)

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Bronze Certified

Snippet

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Sopra Steria Get CRM Incidents (API)

Supported by Publisher

Bronze Certified

Snippet

0 reviews

2


Summary

This snippet get incidents from CRM using API's for calls raised in CRM for a queue.

Overview

The snippet includes one XAML file - Get Incidents. It takes as input the Authorized Tokens, URL end point, Queue Name and HTTP Timeout. It returns the output as an incident table which can be used further in programs where an incident needs to be worked upon. The incident table returned data for incident ID and ticket number present in the CRM.

The snippet is designed without hard coding and the code is dynamic, it requires only input parameters so that it can run without any issues.

The above design of XAML code was done to meet the requirements where different processes need to use incidents present in CRM for a queue.

This will achieve the objective of getting data from CRM using API's without doing any front end screen navigation.

Benefits


Published: 21 Apr 2021 | Updated: 21 Apr 2021

Trusted Source


License

Apache 2.0


Code Language

Visual Basic


Runtime

.NET Framework


Tags

api
crm
Incidents
Queue Name
Ticket Number

Compatibility

UiPath Studio 2019.10 onwards


Dependencies

It is depended only on UiPath Web API activities


Documentation


Support

Phone: 9899245732

Email: amit.agrawal@soprasteria.com

Support will be granted from Monday to Friday from 9:00 AM to 4 PM BST. The response will be done in 1 day and resolution will be done in 1 week.

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