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Sopra Steria Get CRM Incidents (API)
by Sopra Steria Ltd.
0
Snippet
6
Summary
Summary
Overview
Overview
The snippet includes one XAML file - Get Incidents. It takes as input the Authorized Tokens, URL end point, Queue Name and HTTP Timeout. It returns the output as an incident table which can be used further in programs where an incident needs to be worked upon. The incident table returned data for incident ID and ticket number present in the CRM.
The snippet is designed without hard coding and the code is dynamic, it requires only input parameters so that it can run without any issues.
The above design of XAML code was done to meet the requirements where different processes need to use incidents present in CRM for a queue.
This will achieve the objective of getting data from CRM using API's without doing any front end screen navigation.
Features
Features
Additional Information
Additional Information
Dependencies
Code Language
Visual Basic
License & Privacy
Apache
Privacy Terms
Technical
Version
1.0.1Updated
Apr 19, 2021Works with
Studio: 20.10 - 22.10
Certification
Silver Certified
Tags
api
crm
Incidents
Queue Name
Ticket Number
Support
Phone: 9899245732
Email: amit.agrawal@soprasteria.com
Support will be granted from Monday to Friday from 9:00 AM to 4 PM BST. The response will be done in 1 day and resolution will be done in 1 week.
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