MarketplaceStudioSolutionAgent Productivity Kit

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Agent Productivity Kit

Agent Productivity Kit

by Internal Labs

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Summary

Summary

The UiPath Agent Productivity Kit enables deployment of an Agent Companion as a unifying surface, providing agents with intelligent automations, customer 360 data, and other agent-assist tools.

Overview

Overview

The UiPath Agent Productivity Toolkit enhances contact center operations by enabling the deployment of the Agent Companion. The Companion empowers agents with AI-enabled automation capabilities, allowing them to automate repetitive tasks and manual data entry. It integrates smoothly into the agent’s existing desktop environment, offering smart actions and intuitive features that simplify the desktop experience and require minimal training.

The Companion is designed to boost agent productivity and accelerate the onboarding process, thereby improving customer satisfaction through efficient and intelligent automation.

Note: The toolkit is currently in Preview.

Features

Features

  • Supports various form factors: embedded in agent workspace, Standalone floating sidebar, or an overlay in Salesforce Service Cloud
  • Supports seamless CCaaS integration with Amazon Connect, and configurable to support other CCaaS platforms
  • Easy context passing from host/IVR system
  • Enterprise-wide customer context retrieval: customizable context gathering from heterogenous systems (e.g. CRM, billing)
  • Suggests Next Best Automations: dynamically picks relevant automations based on call context
  • Provides full execution visibility of executing automations
  • Ability to capture agent notes anytime during call that is published to the customer record at the end of call
  • Enables other automations for agents including Start my day & End my day

Additional Information

Additional Information

Dependencies

Ubuntu 22.4+ or Windows 10/11 (OS), Docker 19.03+, Docker Compose 1.27+

or

Windows Server 2016+ (OS), IIS, .Net Core 6.0

Publisher

Internal Labs

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License & Privacy

License Agreement

Privacy Terms

Technical

Updated

August 12, 2024

Works with

Studio: 23.4+

Application

Amazon ConnectSalesforce

Support

UiPath Community Support

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