by Winfo Solutions UK Limited
0
Partner Solution
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Updated
Sep 12, 2023Verification
Partner Solution Verified
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Email: support.winbot@winfosolutions.com
Link: https://winfosolutions.com/winbot/We normally will agree on the SLAs for the response time required by the Customer but typical response times are as follows during week days: Criticality Response Time P1 - 30 minutes P2 - 1 Hour P3 - 3 Hours P4 - 6 Hours. During weekends, the team will be available on call for P1 issues until the P1 issue is resolved. Winfo provides Service desk support with global helpline number for Winbot users to call for support or logging of incidents. Winbot Service desk will act as a single point of contact for
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