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Zendesk
by UiPath
0
Integration Service Connector
0
Summary
Summary
Overview
Overview
Zendesk is a cloud-based help desk management solution which helps users create customer service portals, knowledge bases, and online communities. With its customizable front-end portal and live chat features, Zendesk allows users to integrate with applications like Salesforce and Google Analytics. The solution enables users to manage incidents, priorities, statuses, users, and more across multiple Help Desk Elements.
To automate processes, a connection with the Zendesk instance needs to be established, and step-by-step instructions for authentication are available on the Zendesk authentication page.
The Zendesk connector also supports events via polling, with more information about the events supported available on the Zendesk events page.
Once connected, users can enable Zendesk activities in UiPath Studio, allowing them to build automations that interact with their Zendesk data. These activities enable create, read, update, and delete operations on Zendesk objects.
The UiPath connector is compatible with Zendesk REST API v2, and users can learn more about the Zendesk documentation platform.
Features
Features
Zendesk’s customizable front-end portal enables the users to:
- brand it with the company's logo and colors.
- configure it to include the specific features and functions that the organization requires.
Additionally, Zendesk includes live chat features that allow users to communicate with customers in real-time, providing immediate assistance and support.
Technical
Updated
Sep 5, 2023Tags
service
messaging
priority
zendesk
incident
IT
chat
customer
Help Desk
Application
ZenDesk
Support
Link: https://www.uipath.com/company/contact-us/contact-technical-supportUiPath Standard Support, see your Service Agreement.
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