Yellow Messenger provides an enterprise with an AI-platform to build rich conversational experiences for customers and employees. The platform is designed to trigger workflows directly through understanding conversations, without human intervention. The automation layer (also known as ‘bot’ or ‘chatbot’) can support intelligence on top of any communication channel and integrate with customer’s existing Systems of Records and Systems of Engagements.
By acting as a single source of intelligence across all customer/user support channels, the platform automates and unifies multiple enterprise customer support verticals under a single umbrella. This ensures smart, consistent, and coherent conversations across channels leading to a delightful experience throughout their digital journey.