Uipath Marketplace
MarketplaceStudioソリューションConnecting UiPath Automation to Amazon Connect

はじめてのオートメーションをわずか数分で作成できます。Studio Web を試す

Connecting UiPath Automation to Amazon Connect

Connecting UiPath Automation to Amazon Connect

作成者: UiPath

StarStarStarStarStarStarStarStarStarStar

0

ソリューション

外部クリック数

<100

[戻る] ボタン
[戻る] ボタン
[次へ] ボタン
[次へ] ボタン

要約

要約

The UiPath Enterprise Platform connects Amazon Connect to any system, including those not previously accessible via Amazon Connect.

概要

概要

IVR (“Interactive Voice Response”) systems are often the first point of contact for customers as part of an enterprise’s contact care system. Unfortunately, IVRs often fall short on the promise of providing “self-service” solutions for customers as IVRs are only capable of connecting to systems that are accessible via API, which even when available can be expensive to implement such solutions.

With UiPath’s Robotic Process Automation (RPA) platform, Amazon Connect can be connected to any system via RPA, drastically expanding IVR fulfillment capabilities to gather information and perform actions across a plethora of systems from on-prem mainframes to cloud-based web services. Increasing the success rate of customer requests being fulfilled by the self-service IVR frees your contact center agents up to work on more complex customer issues. The results? Improved customer and employee experiences, enhanced accuracy, reduced Average Handling Time (“AHT”), and acceleration of your digital transformation initiatives, resulting in a rapid return on investment.

UiPath is a Select Tier Technology Partner of the AWS Partner Network. Learn more about the UiPath-AWS Partnership.

The UiPath Enterprise Platform connects Amazon Connect to any system, including those not previously accessible via Amazon Connect. This enables a zero-touch, fully automated contact center solution and complete customer self-service, freeing up agents to work on more complex customer issues.​ This integration services all regions where Amazon Connect is available globally across Americas, EMEA, and APAC.

機能

機能

- Empower agents to focus on complex issues: the UiPath integration with Amazon Connect increases request fulfillment success rates in the self-service IVR, freeing contact center agents to work on more complex customer issues.​ - Improve customer & employee satisfaction: With UiPath and Amazon Connect, customers and employee requests are resolved quickly, thereby boosting CSAT and NPS.​

その他の情報

その他の情報

依存関係

Amazon Connect, Node.js, AWS CLI

公開者

UiPath

公開者ページを表示

信頼できるソース

ライセンス契約とプライバシー条項

ライセンス契約

プライバシー条項

技術情報

更新日

2023年12月18日

対応製品

Studio: 20.4 - 22.10

アプリケーション

Amazon Web Services

サポート

UiPath コミュニティ サポート

リソース

類似のコンポーネント