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Contact centers play a critical role in the Customer Journey, objectively delivering the best customer experience and brand representation. Customer expectations have shifted to Digital and Self-Service channels, especially with customer service request fulfillment.

  

The Contact Center Intelligence is a multi-part solution focused on 3 main areas of AI-Infused Automation, Conversational AI, and Analytics.

  

**AI-Infused Automation (Email)** – Addresses the core problem of handling huge mailboxes of contact center agents at scale driven by ML-Model-based email classifier and BOT-driven ticket creation, routing, and resolution for customer support 

requests.

  

**Conversation AI (Chatbot) –** Improves CX with contextually relevant responses, reduces the cost by avoiding agent-assisted calls, and increases customer satisfaction with faster response time.

  

**Analytics & Mining –** Provides interactive dashboard based on process mining to have end-to-end visibility of the complete customer journey and assist with automation discovery.

Contact Center Intelligence solution helps organizations grow their business, improve operational excellence, optimize costs and improve customer experience.

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Visual Basic

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Contact Center Intelligence solution help organizations grow their business, improve operational excellence,  optimize costs and improve customer experience.