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RPA Content Manager

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This agentic process is built with Maestro and is modeled using BPMN for appeals and grievances management. It streamlines the intake and classification of cases, automates packet preparation, ensures SLA-driven reviews, supports decision drafting, and manages external escalations—improving compliance, reducing turnaround times, and enhancing member and provider satisfaction.

#### What is Agentic Orchestration?

Agentic orchestration enables you to orchestrate AI agents, robots, and people to exceed business outcomes.

With agentic orchestration powered by UiPath Maestro, you can:

- **Adopt agents effortlessly, with control**: easily model, orchestrate, and optimize agentic processes involving agents, robots, and people.
- **Scale automation to complex, intelligent processes**: manage and scale processes end-to-end more effectively, leading to better outcomes and higher ROI from automation initiatives.
- **Simplify processes – and the way they’re managed**: enhance process outcomes by accelerating and simplifying how processes are managed.

An agentic process built with Maestro and modeled using BPMN for coordinating classification, case packet preparation, SLA-driven reviews, decision drafting, and external escalations.

Appeals & Grievances