a6e5b969-be6e-4756-ae53-47d3cb899ca4.png

23f5031c-b88b-4ce2-8795-61273b79b17e.jpg

This agentic process is built with Maestro and is modeled using BPMN for appeals and grievances management. It streamlines the intake and classification of cases, automates packet preparation, ensures SLA-driven reviews, supports decision drafting, and manages external escalations—improving compliance, reducing turnaround times, and enhancing member and provider satisfaction.

#### What is Agentic Orchestration?

Agentic orchestration enables you to orchestrate AI agents, robots, and people to exceed business outcomes.

With agentic orchestration powered by UiPath Maestro, you can:

- **Adopt agents effortlessly, with control**: easily model, orchestrate, and optimize agentic processes involving agents, robots, and people.
- **Scale automation to complex, intelligent processes**: manage and scale processes end-to-end more effectively, leading to better outcomes and higher ROI from automation initiatives.
- **Simplify processes – and the way they’re managed**: enhance process outcomes by accelerating and simplifying how processes are managed.

An agentic process built with Maestro, modeled using BPMN to coordinate classification, case packet preparation, SLA-driven reviews, decision drafting, and external escalations.

Appeals & Grievances