MarketplaceAgent CatalogProcess TemplateCards Dispute & Chargeback Management
Cards Dispute & Chargeback Management

Cards Dispute & Chargeback Management

by Internal Labs

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Process Template

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Summary

Summary

An agentic process built with Maestro and modeled using BPMN for automating dispute intake, transaction validation, merchant notifications, chargeback processing, and arbitration handling.

Overview

Overview

This agentic process is built with Maestro and is modeled using BPMN for managing card disputes and chargebacks. It streamlines the intake of disputes, validates transactions, coordinates merchant notifications, processes chargebacks, and manages arbitration handling—ensuring regulatory compliance, reducing financial risk, and improving customer satisfaction.

What is Agentic Orchestration?

Agentic orchestration enables you to orchestrate AI agents, robots, and people to exceed business outcomes.

With agentic orchestration powered by UiPath Maestro, you can:

  • Adopt agents effortlessly, with control: easily model, orchestrate, and optimize agentic processes involving agents, robots, and people.
  • Scale automation to complex, intelligent processes: manage and scale processes end-to-end more effectively, leading to better outcomes and higher ROI from automation initiatives.
  • Simplify processes – and the way they’re managed: enhance process outcomes by accelerating and simplifying how processes are managed.

Features

Features

  • End-to-End Orchestration Coordinate agent, robot, and human tasks across the dispute and chargeback lifecycle – dispute intake, transaction validation, merchant notifications, chargeback processing, and arbitration handling.
  • BPMN-Based Process Modeling Visualize and manage workflows using BPMN, enabling you to easily design, optimize, and adapt processes.

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