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UiPath Cards Dispute Classification for Banks
by Internal Labs
0
Solution
<100
Summary
Summary
This accelerator automates the classification of card disputes into standard codes based on the classification types provided by card providers.
Overview
Overview
Dispute resolution forms a key process in the Cards life cycle. As part of this, process dispute requests are registered by customers through different channels.
For successful dispute resolution, a key process step to be done during the initial phase of request receipt is identifying the dispute type. All major card providers (Visa/Mastercard/Amex) require Issuing banks to classify the dispute requests.
Each of these card providers have standard classification types against which issuing banks need to map the dispute requests. Currently this dispute classification process is either a manual or semi-manual process in most of the banks. An agent from issuing bank is trained to classify the disputes correctly against the reason codes. Next course of action on the dispute is taken based on this classification.
This accelerator helps in providing a correct classification of dispute type. The model works by extracting relevant content from the dispute requests and classification of the requests into standard dispute types. The model uses pre-trained Machine Learning models using NLP algorithms.
After the classification of a dispute, the workflow updates the case in the case management tool for further action to be taken. This accelerator improves both SLAs for resolution and also greatly increases classification accuracy.
For further information please reach out to:
Features
Features
This solution will benefit the Banking and Financial institutions in dispute classification process by reducing the SLAs and improving the accuracy.
Additional Information
Additional Information
Dependencies
Evolution.ai machine learning model needs to be invoked for classification of dispute. https://go.uipath.com/component/connector-for-salesforce-lightning-platform Connector for Salesforce Lightning Platform v.1.0.0.525 and above
Technical
Updated
February 19, 2020Works with
Studio: 18.4.2 - 22.10
Tags
Support
UiPath Community Support
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