MarketplaceListingsSolutionSopra Steria - HR Advice Guidance

Sopra Steria - HR Advice Guidance

Bronze Certified

Solution

0 reviews

5

Sopra Steria - HR Advice Guidance

Bronze Certified

Solution

0 reviews

5


Summary

Customized UiPath form which has been integrated with Salesforce CRM tool, SQL Server, Python to automate HR Advise and Guidance contact center process.

Overview

This customized UiPath form has been integrated with Salesforce CRM tool via Salesforce Lightning Platform REST API in such a manner that all the required information of the caller will be displayed within the form on real time basis, which can be used by agent for verification purpose. Analysis Tab within the form will populate callers last call details and open case details, if any. This will help the agent to view caller’s historic call details within the form itself and a personized customer service can be imparted.

The form was further integrated with Python where a ML/ NLP script will be invoked to perform sentiment analysis based on last 5 calls which will give the agent an insight about caller’s previous calls. Any request or queries on HR/Payroll can be initiated using the form and upon submission a new call log entry will be added into Salesforce CRM tool and the details are further stored within SQL database which will further be used by Performer BOT to process the transactions on ERP system.
An end to end solution was provided where a contact center agent can follow the BAU process by using UiPath customized form only without having access to any of the client system.

Benefits


Published: 29 Sep 2020 | Updated: 16 Oct 2020

Trusted Source


License

By clicking download you agree to the following license.


Code Language

Visual Basic


Runtime

.NET Framework


Tags

automation
hr
Contact Center
HR Advise and Guidance
integration
intelligent-automation
rpa

Compatibility

UiPath Studio 2020.4 Python 3.6


Dependencies

NLTK Library in Python "UiPath.Credentials.Activities": "[1.1.6479.13204]", "UiPath.Database.Activities": "[1.3.7369.25200]", "UiPath.Excel.Activities": "[2.7.2]", "UiPath.Form.Activities": "[1.1.2]", "UiPath.Python.Activities": "[1.1.6863.33404]", "UiPath.Salesforce.Activities": "[1.4.0]", "UiPath.System.Activities": "[19.10.1]", "UiPath.UIAutomation.Activities": "[19.10.1]"



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