We were founded in 2005 in a tiny apartment in Bucharest, Romania as DeskOver.

Fittingly, it was a customer who, in 2012, first saw the immense possibilities for us in the fledgling RPA market. Our desktop automation product launched in 2013. In 2015, we introduced our enterprise platform along with our new name.

Today, UiPath is the fastest-growing enterprise software company in history with scores of offices, thousands of employees, partnerships with the world’s best consulting and BPO firms, a 500,000-strong developer community, and 5MM+ robots at work in over 5,000 global enterprises.

Our mission is to deliver the leading Robotic Process Automation platform to our clients for an automation first mindset.

We build software robots that automate repetitive processes. Our software robots take on the tedious, mind-numbing work and free people to do the more stimulating, creative work worth doing.

But no matter how much we’ve grown, one thing hasn’t changed. We’re still building a company we love to work for

IVR (“Interactive Voice Response”) systems are often the first point of contact for customers as part of an enterprise’s contact care system. Unfortunately, IVRs often fall short on the promise of providing “self-service” solutions for customers as IVRs are only capable of connecting to systems that are accessible via API, which even when available can be expensive to implement such solutions.

With UiPath’s Robotic Process Automation (RPA) platform, Amazon Connect can be connected to any system via RPA, drastically expanding IVR fulfillment capabilities to gather information and perform actions across a plethora of systems from on-prem mainframes to cloud-based web services. Increasing the success rate of customer requests being fulfilled by the self-service IVR frees your contact center agents up to work on more complex customer issues. The results? Improved customer and employee experiences, enhanced accuracy, reduced Average Handling Time (“AHT”), and acceleration of your digital transformation initiatives, resulting in a rapid return on investment.

UiPath is a Select Tier Technology Partner of the AWS Partner Network. Learn more about the UiPath-AWS Partnership.

The UiPath Enterprise Platform connects Amazon Connect to any system, including those not previously accessible via Amazon Connect. This enables a zero-touch, fully automated contact center solution and complete customer self-service, freeing up agents to work on more complex customer issues.​ This integration services all regions where Amazon Connect is available globally across Americas, EMEA, and APAC.

The UiPath Enterprise Platform connects Amazon Connect to any system, including those not previously accessible via Amazon Connect.

Connecting UiPath Automation to Amazon Connect

Connecting UiPath Automation to Amazon Connect

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