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Contact Center Intelligence
by Ennuviz
0
Partner Solution
Summary
Summary
Contact Center Intelligence solution helps organizations grow their business, improve operational excellence, optimize costs and improve customer experience.
Overview
Overview
Contact centers play a critical role in the Customer Journey, objectively delivering the best customer experience and brand representation. Customer expectations have shifted to Digital and Self-Service channels, especially with customer service request fulfillment.
The Contact Center Intelligence is a multi-part solution focused on 3 main areas of AI-Infused Automation, Conversational AI, and Analytics.
AI-Infused Automation (Email) – Addresses the core problem of handling huge mailboxes of contact center agents at scale driven by ML-Model-based email classifier and BOT-driven ticket creation, routing, and resolution for customer support
requests.
Conversation AI (Chatbot) – Improves CX with contextually relevant responses, reduces the cost by avoiding agent-assisted calls, and increases customer satisfaction with faster response time.
Analytics & Mining – Provides interactive dashboard based on process mining to have end-to-end visibility of the complete customer journey and assist with automation discovery.
Features
Features
- Compatible and plug-n-play with ITSM platforms like ServiceNow, ZenDesk, and JIRA.
- Integrates existing RPA solutions, and analytics.
- Compatible and plug-n-play with Process Mining platforms like UiPath Process Mining.
Benefits:
- 59% Reduction in Operational Costs
- 60% Increase in Productivity
- 57% Increase in CSAT
- 35% Reduce Churn Rate
- Reduced Security Risk and Compliance Issues
Additional Information
Additional Information
Dependencies
AI-based Trained Text Classifications Model for Email Automation Integromat for Chatbot Integration
Technical
Updated
December 2, 2022Verification
Partner Solution Verified
Application
Support
Phone: +1 (833) 866-8849
Email: customersupport@ennuviz.com
Link: https://ennuviz.com/contact.phpFor Level 1 support please reach out to (833) 866-8849 Ext: 5 For critical errors and service outages: Response time is one hour - 24/7. For general support requests, users may reach out to our Customer Support via customersupport@ennuviz.com.
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