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MarketplaceListingsBusiness SolutionContact Center Intelligence
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Summary

Summary


Overview

Overview

Contact centers play a critical role in the Customer Journey, objectively delivering the best customer experience and brand representation. Customer expectations have shifted to Digital and Self-Service channels, especially with customer service request fulfillment.

The Contact Center Intelligence is a multi-part solution focused on 3 main areas of AI-Infused Automation, Conversational AI, and Analytics.

AI-Infused Automation (Email) – Addresses the core problem of handling huge mailboxes of contact center agents at scale driven by ML-Model-based email classifier and BOT-driven ticket creation, routing, and resolution for customer support
requests.

Conversation AI (Chatbot) – Improves CX with contextually relevant responses, reduces the cost by avoiding agent-assisted calls, and increases customer satisfaction with faster response time.

Analytics & Mining – Provides interactive dashboard based on process mining to have end-to-end visibility of the complete customer journey and assist with automation discovery.

Features

Features

  • Compatible and plug-n-play with ITSM platforms like ServiceNow, ZenDesk, and JIRA.
  • Integrates existing RPA solutions, and analytics.
  • Compatible and plug-n-play with Process Mining platforms like UiPath Process Mining.
Benefits:
  • 59% Reduction in Operational Costs
  • 60% Increase in Productivity
  • 57% Increase in CSAT
  • 35% Reduce Churn Rate
  • Reduced Security Risk and Compliance Issues



Additional Information

Additional Information

Dependencies


Publisher

Ennuviz

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Trusted Source

License & Privacy

License Agreement

Privacy Terms

Technical

Updated

02 Dec 2022

Verification

Business Solution Verified

Tags

contactcenter
CX
cutomerservice
emailautomation
chatbot

Application

Ennuviz

Support

Phone: +1 (833) 866-8849

Email: customersupport@ennuviz.com

Link: https://ennuviz.com/contact.php

For Level 1 support please reach out to (833) 866-8849 Ext: 5 For critical errors and service outages: Response time is one hour - 24/7. For general support requests, users may reach out to our Customer Support via customersupport@ennuviz.com.

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