Customer Complaint Analysis Agent

The Customer Complaint Analysis Agent extracts actionable insights from customer complaint data to identify trends and critical issues.

The Customer Complaint Analysis Agent addresses the challenge of understanding and acting on customer complaints, which are often scattered across various product categories and subcategories. Businesses frequently struggle to identify patterns, prioritize critical issues, and derive actionable insights from this data, leading to inefficiencies in customer service and product improvement. This agent is designed to streamline the analysis of customer feedback, enabling organizations to make data-driven decisions that enhance customer satisfaction and operational efficiency.

To solve this problem, the agent leverages UiPath Context Grounding to analyze queries related to product issues, customer complaints, and trends. It interprets user queries to determine the scope and intent, retrieves relevant data fields such as issue descriptions, product categories, and priority levels, and processes this information to generate precise insights. Whether identifying the most frequent complaints, ranking product categories by issue count, or highlighting critical issues, the agent ensures that its responses are structured, actionable, and tailored to the needs of business stakeholders and customer support teams.

The agent utilizes UiPath Context Grounding, which is preconfigured to provide up to three results based upon the customer query. This index allows the agent to perform aggregations, comparisons, and trend analyses with high accuracy as it references prior analysis of customer complaints.

How to use

1. Click the Download button.
2. In the Downloading an agent template window, select Download Solution. A .uis file containing the agent definition is downloaded to your machine.
3. Agent templates can also include Extras, a separate package containing assets for your agent (automations, custom escalations). Select Download Extras. A .zip file is downloaded to your machine.
4. In Studio Web, import the Agent definition .uis file as described in Importing a project downloaded from Studio Web.
5. Next, go to Solutions. For details, refer to Accessing the Solutions UI.
6. Upload the .zip file, as explained in Transporting a solution package, then deploy the solution. For details, refer to Deploying the solution.
7. You can now access your agent template from Studio Web and add any other tools deployed to your tenant.

• An Agent definition purpose built for a specific task that you can open within Studio Web
• Best practices built-in including a high Agent score
• Multiple evaluation sets to ensure reliability and see example input and output
• Prebuilt tools contained within a Solutions Management file
• A starting point with the ability to expand and modify to specific needs