We were founded in 2005 in a tiny apartment in Bucharest, Romania as DeskOver.

Fittingly, it was a customer who, in 2012, first saw the immense possibilities for us in the fledgling RPA market. Our desktop automation product launched in 2013. In 2015, we introduced our enterprise platform along with our new name.

Today, UiPath is the fastest-growing enterprise software company in history with scores of offices, thousands of employees, partnerships with the world’s best consulting and BPO firms, a 500,000-strong developer community, and 5MM+ robots at work in over 5,000 global enterprises.

Our mission is to deliver the leading Robotic Process Automation platform to our clients for an automation first mindset.

We build software robots that automate repetitive processes. Our software robots take on the tedious, mind-numbing work and free people to do the more stimulating, creative work worth doing.

But no matter how much we’ve grown, one thing hasn’t changed. We’re still building a company we love to work for

Despite emergence of self service channels, a large proportion of the clients (institutional and retail) continue to use Emails as a primary channel for communication with the bank. Most of these communications are related to clarify issues/ queries on their account, account servicing requests or complaints, issues with payments.&nbsp;The bank’s Customer Servicing and Fulfillment support teams processes the email/ free text based request, create a service request record in system and addresses the actual request in respective banking system, resolve the request, reply back to client over Email and closes the request in system. All this takes huge time of the bank’s operations team to resolve individual service request end-to-end and also causes great dissatisfaction to end client due to long service cycle led by multiple manual interventions. Also, such requests are very recurring and require huge task force. A typical large bank has 100s of operations team members for classifying, raising tickets and routing the tasks to appropriate teams in bank for each of the product and service line.UiPath's Customer Service Request Classification Accelerator extracts narratives from customer emails and auto classifies each of the customer email into 3 categories - Banking Product, Sub Product and Issue Type using Evolution AI based NLP models. Finally, the accelerator auto creates a new case for each email in Salesforce Case Management Application.Features:<ul><li>Pre trained classification models based on real world customer emails</li><li>Pre configured integration with Salesforce Case Management</li><li>Option to reconfigure with bank's existing servicing platforms</li></ul>NLP/NLC Models powered by <a href=https://evolution.ai target=_blank>EvolutionAI</a>Developed by: <a href=Konstantin.Kononenkov@uipath.com target=_blank>Konstantin Kononenkov</a> , <a href=Arunprasad.Ram@uipath.com target=_blank>Arunprasad Ram</a>

Streamline your Customer Service function through AI powered auto classification and routing of customer requests

Director, Functional Architect

Hi It seems, I'm also working on the same concept, Bu just I am working on Service tickets.Could you Help ! Thank you !

Customer Service Request Classification for Banks

Customer Service Request Classification for Banks

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