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Feedback Triage
by Internal Labs
0
Agent Template
<100
Summary
Summary
The Feedback Triage Agent is designed to categorize customer reviews, assess priority, and generate escalation notes that help teams respond faster and more consistently.
Overview
Overview
Customer feedback can be overwhelming, scattered across multiple channels and written in different languages. Without automation, teams risk overlooking urgent issues—like refund requests or safety concerns—or spending too much time manually tagging routine feedback. The Feedback Triage Agent addresses this by analyzing review text, detecting sentiment, and classifying it into a fixed taxonomy such as product, delivery, pricing, service, or app.
Using a combination of sentiment scores and rule-based triggers (e.g., “refund,” “fraud,” “unsafe”), the agent assigns a priority level to each review. It then generates a concise escalation note that includes a one-line summary, a short supporting quote, and the recommended next action. This ensures critical feedback gets routed quickly, while routine input is still captured for analysis.
By standardizing triage, the agent improves response times, reduces operational risk, and helps businesses close the loop on customer feedback more effectively.
Features
Features
- Purpose-built agent definition for customer feedback triage
- Automatic language detection and sentiment classification
- Fixed taxonomy mapping (product, delivery, pricing, service, app)
- Rule-based priority scoring with escalation triggers
- Escalation notes including summary, evidence quote, and next action
- Best practices built in for fast and consistent triage
- Prebuilt tools packaged for easy deployment and customization
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