Xebia is a specialized global IT Consultancy and Services company, with an international network of passionate technologists and software craftsmen. Xebia provides cutting-edge software services &amp; consulting, IT products and learning solutions that make businesses work better, smarter and faster.We explores and creates new frontiers. Always one step ahead of what businesses need, we use latest technology trends to create solutions and build the future of our clients.We are organized in specialized centers of excellence across our offices in the Netherlands (HQ), USA, India, France and UAE. We employ over 1200 people worldwide and generate over $100 million in revenue. We are like-minded individuals who aim for authority in services of;<ul><li>Digital Strategy</li><li>Agile Consulting &amp; Transformations</li><li>DevOps</li><li>Big Data and Data Science</li><li>Cloud Infrastructures</li><li>Agile Software Development</li><li>Digital Assurance</li><li>Agile Software Security</li><li>Full Stack Development</li><li>Artificial Intelligence</li><li>Robotic Process Automation</li><li>User Experience Design&nbsp;&nbsp;</li><li>Blockchain</li></ul>Xebia works with several partners to explore, create and grow new frontiers in business together.<ul><li>UiPath</li><li>Microsoft</li><li>Cloudera</li><li>Atlassian</li><li>Qubole</li><li>GitHub</li><li>Google</li><li>Backbase</li><li>AWS</li><li>ServiceNow</li><li>Lightbend</li><li>XebiaLabs</li><li>Hortonworks</li><li>Qlik and others. </li></ul>Xebia started in 2001 as IT Architects in Open Source Technologies. Since then, its core has expanded to include many more areas and levels of technology expertise in new IT. We are a geographically distributed group of software evangelists whom Gartner and Forrester regularly nominate for excellence in solution delivery.Xebia work with many of world’s leading banks, strategy consulting firms, government organizations, retailers, airlines, media firms and help them succeed in all things technology!

07dfddc8-26f9-467c-a81b-3bced31ed446.png

Problem Statement:To minimize the manual work and increase process efficiency, we propose Sentiment Analysis while automating the process with the help of RPA (Robotic Process Automation). This system will be capable of fetching emails, doing analytics and sending feedback to customer according to the sentiment from email.Steps:<ol><li>Reads Email from Outlook</li><li>Copies the Data from the Email Body as a string to the Python Library (Machine Learning Model).</li><li>Machine Learning Model gives the solution in the form of True and False (Whether the mail is positive or negative in nature.)</li><li>After that we can do the corresponding work, for example if the response if positive the mail BOT should send a Thank you mail to the Customer.</li><li>In case of negative review, the BOT will send an Apology mail to the customer plus will highlight the matter to the assigned authority.</li></ol>

The component is useful when a company wants to analyse their performance, and what is the impact of their work each month based on feedback emails

Xebia - Email Sentiment Analysis

Xebia - Email Sentiment Analysis

Cognitive Email Organizer…

Aggranda - Rosy, PPC Agency Invoicer…

Xebia - Customer Service Mail Classification for Banks…

Cognitive Email Organizer…

Aggranda - Rosy, PPC Agency Invoicer…

Xebia - Customer Service Mail Classification for Banks…

Help

How To