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Freshservice Activity Package
by UiPath
0
Activity
<100
Summary
Summary
Freshservice offers cloud-based IT help desk software. Manage incidents, assets, tickets and more with ease. Integrate UiPath for efficient automation workflows.
Overview
Overview
Freshservice offers cloud-based IT help desk and service management software. Once connected, you gain control over incidents, assets, tickets and more.
How It Works
To enable outbound automation between UiPath and Freshservice, these activities create a secure connection using the UiPath Connector for Freshservice. Follow the Authentication Guide in the connector documentation before starting your initial project.
Activities
- Create Ticket - Create a ticket in Freshservice.
- Get Ticket - Retrieve a ticket in Freshservice.
- Update Ticket - Update a ticket in Freshservice.
- List All Conversations - List all conversations in Freshservice.
- Get Requester ID by Email - Retrieves the ID of the requester based on email address.
- Get Agent ID by Email - Retrieves the ID of an agent based on email address.
- Reply to a Ticket - Create a reply for a ticket.
- Search Tickets - Search tickets using a query.
- Upload Attachments to Ticket - Upload an attachment to a ticket.
- Update Record - Update a record in Freshservice.
- Delete Record - Delete a record in Freshservice.
- Get Record - Retrieve a record in Freshservice.
- Insert Record - Insert a record in Freshservice.
- List All Records - List all records in Freshservice.
Features
Features
- Record Updated
- Create Ticket
- Get Record
- List All Conversations
- Reply to a Ticket
- Insert Record
- Replace Record
- Get Requester ID by Email
- Delete Record
- Ticket Raised
- Record Created
- Get Ticket
- Ticket Updated
- Search Tickets
- Get Agent ID by Email
- Upload Attachment to Ticket
- Update Ticket
- List All Records
Additional Information
Additional Information
Dependencies
Done
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