We were founded in 2005 in a tiny apartment in Bucharest, Romania as DeskOver.

Fittingly, it was a customer who, in 2012, first saw the immense possibilities for us in the fledgling RPA market. Our desktop automation product launched in 2013. In 2015, we introduced our enterprise platform along with our new name.

Today, UiPath is the fastest-growing enterprise software company in history with scores of offices, thousands of employees, partnerships with the world’s best consulting and BPO firms, a 500,000-strong developer community, and 5MM+ robots at work in over 5,000 global enterprises.

Our mission is to deliver the leading Robotic Process Automation platform to our clients for an automation first mindset.

We build software robots that automate repetitive processes. Our software robots take on the tedious, mind-numbing work and free people to do the more stimulating, creative work worth doing.

But no matter how much we’ve grown, one thing hasn’t changed. We’re still building a company we love to work for

This activity set has 3 components:1. Analyze General Tone: Study the emotion in written communications like emails, reviews, transcripts and predict whether the author is:<ul><li>Happy</li><li>Sad</li><li>Angry</li><li>Fearful</li><li>Analytical</li><li>Confident</li><li>or Tentative.</li></ul>2. Analyze Customer Engagement: Monitor conversations between a call center agent and a customer in order to ensure agent decorum and customer satisfaction. Identify these emotions in any conversation:<ul><li>Sad</li><li>Frustrated</li><li>Satisfied</li><li>Excited</li><li>Polite</li><li>Impolite</li><li>Sympathetic</li></ul>3. Personality Insights: Reveal--from potentially noisy digital communications such as email, texts, and social media posts--a complete profile of the author that contains:<ul><li>Personality Traits</li><li>Values</li><li>Needs</li><li>Consumption Preferences</li><li>Daily Behaviors</li></ul><a href="https://integrations.uipath.com/v1.0/docs/ibm-empathy-pack" target="_blank">Click here for documentation on the activities.</a>

Harness the brilliance of IBM Watson to give your robots a more human side

このアクティビティは 3 つのコンポーネントから構成されています。1.&nbsp;一般的なトーンを分析: メール、レビュー、トランスクリプションなどの文章に含まれる感情を読み取り、書いた人が次のどの状態にいるかを予測します。<ul><li>幸福</li><li>悲しみ</li><li>怒り</li><li>恐れ</li><li>分析的</li><li>自信</li><li>ためらい</li></ul>2. 顧客エンゲージメントを分析: コールセンターにおいて、担当者が礼儀正しく対応し、顧客も満足するよう会話をモニタリング。会話中でどのような感情が現れるかを特定します。<ul><li>悲しみ</li><li>失望</li><li>満足</li><li>興奮</li><li>丁寧</li><li>無礼</li><li>共感</li></ul>3. Personality Insights (性格分析): メール、メッセージ、SNS など、煩雑なデジタルコミュニケーションから、その人の姿を解き明かします。<ul><li>性格的特徴</li><li>価値観</li><li>ニーズ</li><li>消費傾向</li><li>日々の行動</li></ul><a href="https://integrations.uipath.com/v1.0/docs/ibm-empathy-pack" target="_blank">アクティビティについて詳しくはこちらのドキュメンテーションをお読みください。</a>

IBM Watson を使って、ロボットに人間的感覚を追加できます。

Integrations Lead

Hi Cosmin, Is there any dependency on an IBM Watson service or external provider?  Or is all logic built in to this?

The Personality Insights activity is fine and very useful.And I have a question for you about Analyze General Tone activity.When we input the text string to Analyze General Tone activity.There is no error but the return is empty.Tone {&nbsp;Confidence=0,&nbsp;ToneName="" }May I ask what kind of text format that we should input?Thanks a lot.

Sentiment analysis - Works as expected! You need to understand the output types if this is your first time when you get in contact with the Watson Tone Analyzer. I want to test and see how accurate it is compared to other similar services, but this is a really simple plug-and-play implementation!


IBM Watson Empathy Pack

IBM Watson Empathy Pack

Help

How To