IGT - Refund Automation for LCC Airline

Solution

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Summary

IGT’s Refund Automation using RPA is a rule based task automation solution for high volume of refund processing cycle in Finance Operations for LCC Airline.

Overview

The solution performs the steps for checking refund eligibility and approves it for payment release post amount validation. Leveraging the integration with Airline’s PSS APIs the solution also performs calculations as per the defined business rules.
A time consuming repeatable yet essential pre-requisite task of opening / closing flight is also automated.
For any fall outs in the RPA automated process that require human intervention, exceptional scenarios are recorded and notified to be managed manually.
The solution is scalable and can be trained for complex scenarios which can eventually do 90 or 95 % of the work with very few exceptions to be dealt by human.

Benefits

Published: 19 Oct 2018 | Updated: 19 Aug 2020

IGT Solutions Pvt Ltd

Trusted Source

Runtime

.NET Framework

Tags

airline

processing

refund-decision-automation

refund-process-solution

refund-robotic-automation

refunds

Compatibility

Solution developed and tested with UI Path version – 2017.1.6522 Works with all versions of MS Office Solution developed for Navitaire version 3.4.11 Does not work with Office 365 web interface

Dependencies

The solution is dependent on the following- 1. Airline PSS- Navitaire suite of applications- Sky Speed/ New Skies GoNow API availability and access to Navitaire system is also a dependency for this solution. 2. MS Office

Support

UiPath Community Support

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