Insurance Discovery

Publisher

Myndshft Inc.

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Technical

Certification

Silver Certified

Support

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Email: help@myndshft.com

Severity Level: Urgent Description: Major system failure with no workaround Response Time: Business Hours - 30 minutes via email After Hours - 1 hour via email Severity Level: High Description: Important Functions are unusable Response Time: Business Hours - 30 minutes via email After Hours - 2 hour via email Severity Level: Medium Description: System failure under unusual circumstances or minor features do not work with a low impact workaround Response Time: Business Hours - 3 hour via email

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