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Int4 AG

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1. There shall be no limitations in number of persons who can contact the Licensor´s Helpdesk. 2. Licensor shall be able to provide Licensee with a list who has access to Licensor´s Helpdesk on a quarterly basis. 3. The Licensor shall provide the Helpdesk on working days, between 9 -17 CET. 4. Both Parties agree on following prioritization of defects. Critical Fatal loss of service 1 working day Major Partial loss of service 3 working days Medium Minor loss of service 10 working days Minor A

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