Life Sciences - Intake Agent

The Life Sciences - Intake Agent assists pharmaceutical companies in classifying and processing inquiries such as Adverse Events, General Inquiries, and Complaints.

The Life Sciences - Intake Agent is designed to address the challenge of efficiently managing and classifying the diverse range of inquiries received by pharmaceutical companies. These inquiries often include critical information such as adverse drug reactions, general questions, or complaints about products or services. Without a streamlined process, handling these inquiries can be time-consuming and prone to errors, potentially delaying responses to urgent matters or regulatory reporting requirements.

This agent solves the problem by automating the intake process. It carefully analyzes the subject and body of incoming emails to extract key information, such as the sender's contact details and the nature of the inquiry. Based on the content, it classifies the inquiry into one of three categories: Adverse Event, General Inquiry, or Complaint. The agent prioritizes Adverse Events over other categories to ensure timely attention to critical safety issues. If the email lacks sufficient information for classification, it marks the inquiry as 'Unclear,' ensuring no message is overlooked.

Life Sciences - Intake Agent operates using a structured schema for input and output, ensuring consistency and accuracy in data handling. It extracts essential details from the request like the contact name, phone number, and inquiry type, and outputs them in a standardized format for further downstream processing. This classification output makes it a valuable asset for pharmaceutical companies in managing their inquiry workflows.

How to use

1. Click the Download button.
2. In the Downloading an agent template window, select Download Solution. A .uis file containing the agent definition is downloaded to your machine.
3. Agent templates can also include Extras, a separate package containing assets for your agent (automations, custom escalations). Select Download Extras. A .zip file is downloaded to your machine.
4. In Studio Web, import the Agent definition .uis file as described in Importing a project downloaded from Studio Web.
5. If there are extras to upload, go to Solutions. For details, refer to Accessing the Solutions UI.
6. Upload the .zip file, as explained in Transporting a solution package, then deploy the solution. For details, refer to Deploying the solution.
7. You can now access your agent template from Studio Web and add any other tools deployed to your tenant.

• An Agent definition purpose built for a specific task that you can open within Studio Web
• Best practices built-in including a high Agent score
• Multiple evaluation sets to ensure reliability and see example input and output
• Prebuilt tools contained within a Solutions Management file
• A starting point with the ability to expand and modify to specific needs