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UiPath use case accelerators are automation frameworks which are custom-built for specific use cases. These frameworks use best practices and pre-built components which can be modified, expanded, and 

Solution Accelerators

We were founded in 2005 in a tiny apartment in Bucharest, Romania as DeskOver.

Fittingly, it was a customer who, in 2012, first saw the immense possibilities for us in the fledgling RPA market. Our desktop automation product launched in 2013. In 2015, we introduced our enterprise platform along with our new name.

Today, UiPath is the fastest-growing enterprise software company in history with scores of offices, thousands of employees, partnerships with the world’s best consulting and BPO firms, a **500,000-strong developer community**, and **5MM+ robots at work** in over **5,000 global enterprises.**

Our mission is to deliver the leading Robotic Process Automation platform to our clients for an automation first mindset.

We build software robots that automate repetitive processes. Our software robots take on the tedious, mind-numbing work and free people to do the more stimulating, creative work worth doing.

But no matter how much we’ve grown, one thing hasn’t changed. We’re still building a company we love to work for

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The solution provides automation for customer and field service in manufacturing environments by connecting to different applications such as: ERPs, CRMs and various Service Management tools, providing seamless data flow across systems.

An aditional process within the solution uses UiPath Document Understanding to extract any missing information, while the final part of the Solution Accelerator uses AI components distribuited across the data flow to improve the experience of customers and field technicians. 

  

The starting point of the Automation with the Solution Accelerator is the retrieval of emails containing product information, either text or image, relevant to the request being performed.

Data is extracted from Salesforce using an unique identifier retrieved from the email, alongside with a sentiment analysis, offering information on the tone of the message. Utilizing product identification, the system automatically retrieves equipment details from SAP Plant Maintenance Module.

At the same time an incident ticket is generated within ServiceNow. The response to the request is generated using Azure Open AI, further enhancing the communication efficiency.

  

The goal of the UiPath Solution Accelerator is to serve as a solid framework for automating processes involving support and customer relationship within the Manufacturing Industry.

The following package is a Solution Accelerator that can be used as a starting point for automating the support processes related to Customer and Field Service in the Manufacturing Industry.

Version	Release Date	Download Link
1.0.1	March 14, 2024
Changes: Inclusion of ProjectId value for all projects (project.json)
1.0.0	November 8, 2023
First release of the Solution Accelerator.

Manufacturing – Automated Customer & Field Service