SNAK India is an IT solution provider company offering a diversified range of business solutions to end customers.

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IT Consultancy Services

 - This solution will be really helpful for the organization


 - Great solution to achieve customer service excellence through automated analysis


Designed and Developed an outbound call process solution on UiPath RPA where the robot makes a call to the customers and receive their feedback. Once the feedback is received then the robot saves that feedback in the database in the name of the customer. The aim of designing this solution is to save the time &amp; effort of a customer service agent in making calls, surveying customers and adding it to the database.Step by Step working process of this automatic solution:1.	Pick the phone no. from database2.	Dial the number using call dialer3.	Place the outbound call4.	Once the call is picked then play the audio IVR default message for particular services5.	Allowing the option to the user to provide their feedback&nbsp;6.	User shares their experience for service and provides their feedback7.	Process records the voice and converts it into text8.	Once the feedback is converted into text then play greeting message “Thanks for your valuable feedback” and disconnect the call9.	Saves the feedback in the database against that user number10.Repeat the process from Step 1 until all given phone no. are not completedTechnology implemented in completion of the above process:<ul><li>UiPath Studio with the latest version</li><li>UiPath Attended Robot</li><li>Voice to text solution</li><li>Call Dialer which will be connected to the phone</li></ul>

Outbound call process to collect user feedback and improvise agent efficiency