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Sopra Steria Get CRM Incidents (API)
by Sopra Steria Ltd.
0
Snippet
<100
Summary
Summary
This snippet get incidents from CRM using API's for calls raised in CRM for a queue.
Overview
Overview
The snippet includes one XAML file - Get Incidents. It takes as input the Authorized Tokens, URL end point, Queue Name and HTTP Timeout. It returns the output as an incident table which can be used further in programs where an incident needs to be worked upon. The incident table returned data for incident ID and ticket number present in the CRM.
The snippet is designed without hard coding and the code is dynamic, it requires only input parameters so that it can run without any issues.
The above design of XAML code was done to meet the requirements where different processes need to use incidents present in CRM for a queue.
This will achieve the objective of getting data from CRM using API's without doing any front end screen navigation.
Features
Features
It helps return incident ID & ticket number present in the CRM for a queue using valid tokens, as tokens are valid for a few minutes. So this XAML file can be called whenever a new incident is created on CRM for a queue. As no front end application is used for navigation, the response of the XAML is very fast.
Additional Information
Additional Information
Dependencies
It is depended only on UiPath Web API activities
Code Language
Visual Basic
License & Privacy
Apache
Privacy Terms
Technical
Version
1.0.1Updated
April 19, 2021Works with
Studio: 20.10 - 22.10
Certification
Silver Certified
Support
Phone: 9899245732
Email: amit.agrawal@soprasteria.com
Support will be granted from Monday to Friday from 9:00 AM to 4 PM BST. The response will be done in 1 day and resolution will be done in 1 week.
Resources
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